Mahadev Book Privacy Policy

Where This Privacy Policy Applies

This Privacy Policy covers personal information handled through the Mahadev Book website, mobile access, Android application, account-related features, customer support, payment activities, and other digital services provided under the Mahadev Book brand.

It also applies when users contact Mahadev Book regarding registration, login problems, account verification, transactions, promotional matters, technical concerns, or other service-related questions.

This policy does not automatically cover independent third-party websites, applications, payment providers, or external platforms that may be accessible through links or integrations. Such third parties may have their own privacy policies governing the collection and use of information.

Users should review the privacy notice and terms of any external service before submitting personal information to that organisation.

Personal Information We May Collect

The type of information collected by Mahadev Book can vary depending on how you interact with the platform and which services you use.

When registering or maintaining an account, information may include your name, mobile number, email address, date of birth, login credentials, registration details, and other information you voluntarily provide.

Additional information or documents may be requested when identity, age, account ownership, or eligibility verification is necessary. Such information can include identification details and supporting records required for verification.

Technical information may also be collected automatically when you use the website or application. Depending on your device and the service being accessed, this may include IP address, browser information, operating system, device details, language preferences, session information, technical identifiers, and information concerning how you interact with the platform.

Mahadev Book may retain customer support communications, account preferences, complaints, requests, and other records required to manage accounts, improve security, investigate unusual activity, or respond to enquiries.

Where payment features are available, we may process information associated with deposits, withdrawals, transaction history, payment status, and other details necessary to complete or review transactions. Certain payment information may be handled directly by authorised payment providers.

Why We Process Personal Information

Mahadev Book processes personal information for defined operational, contractual, security, service, and legal purposes.

Information may be used to register and manage accounts, provide access to available services, maintain account settings, process transactions, complete verification, answer support requests, and keep the website and application functioning properly.

We may also use information to:

• protect accounts, systems, and digital services;
• detect and investigate suspected fraud, misuse, or unauthorised access;
• verify account details and eligibility where required;
• process, review, or investigate deposits and withdrawals;
• respond to customer service enquiries;
• maintain records needed for business and legal purposes;
• analyse platform usage and improve service performance;
• provide necessary service-related communications;
• manage communication preferences where available;
• meet applicable legal, regulatory, court, or lawful-authority requirements.

Where promotional communications involve personal information, Mahadev Book will rely on the applicable legal basis and provide preference or opt-out options where required.

Personal information is not intended to be used for unrelated purposes unless another lawful basis permits the processing or additional information is provided where required.

Cookies and Similar Technologies

Mahadev Book may use cookies and comparable technologies to operate website features, maintain login sessions, remember preferences, strengthen security, and understand how its digital services are being used.

Certain cookies may be essential for authentication, account access, security, or basic website functions. Other technologies may be used for analytics, performance monitoring, or similar purposes where permitted under applicable law.

Most browsers allow users to block, remove, or restrict cookies. However, disabling essential cookies can affect the operation of certain account or website features.

Where consent is legally required for non-essential cookies or similar technologies, the relevant consent mechanism may be provided before those technologies are used on that basis.

Cookie controls can differ depending on the browser, device, or particular service being accessed.

When We May Share Personal Information

Mahadev Book does not share personal information without a legitimate business, operational, security, or legal reason.

Information may be shared with trusted organisations and service providers that assist with operating Mahadev Book or delivering specific functions. These may include hosting companies, technology providers, cybersecurity services, customer support providers, professional advisers, payment providers, verification services, and other authorised partners.

For payment and verification activities, relevant information may be provided to organisations involved in processing transactions, confirming identity, protecting accounts, detecting fraud, or preventing financial misuse.

Personal information may also be disclosed to courts, regulators, law-enforcement bodies, government authorities, or other public institutions where disclosure is required by applicable law or supported by a valid legal request.

If Mahadev Book or a related business becomes involved in a merger, acquisition, restructuring, asset transfer, sale, or similar corporate transaction, relevant personal information may be transferred as part of that transaction, subject to applicable legal requirements and safeguards.

Service providers acting on behalf of Mahadev Book are expected to process information only for authorised purposes and in accordance with applicable contractual and legal obligations.

International Data Processing

Mahadev Book may use technology and service providers located in different countries. Therefore, personal information may sometimes be stored or processed outside the country where a user accesses the services.

When information is transferred across borders, appropriate contractual, technical, organisational, and legal safeguards may be applied based on the data-protection requirements that apply to the relevant transfer.

International data processing can also be subject to restrictions established by the laws of the countries involved.

Where a particular transfer requires a recognised legal mechanism or additional protection, Mahadev Book will take the measures required under applicable law.

How Long We Keep Personal Information

Personal information is generally retained only for the period reasonably required for the purpose for which it was collected or for another legitimate purpose permitted by law.

The retention period can depend on the nature of the information, the user's relationship with Mahadev Book, the reason for processing, account-security requirements, potential disputes, and applicable legal or regulatory obligations.

Closing or disabling an account does not necessarily mean that every associated record will be deleted immediately.

Certain information may need to be retained to meet legal obligations, protect platform security, investigate suspected fraud or misuse, resolve disputes, enforce agreements, establish or defend legal claims, or maintain financial and transaction records.

When information is no longer required for an applicable purpose, it may be deleted, anonymised, or otherwise handled according to relevant retention requirements.

Measures We Use to Protect Information

Mahadev Book uses reasonable security measures designed to reduce the risk of unauthorised access, loss, alteration, disclosure, or misuse of personal information.

Depending on the type of information and processing involved, security controls may include access restrictions, secure system configurations, authentication procedures, monitoring, technical safeguards, and organisational measures.

SSL and other security technologies may be used to help protect information exchanged through online services.

KYC and AML procedures may also contribute to account and transaction security by supporting identity verification and helping identify activity that may require additional review.

However, no website, network, electronic storage system, or online service can guarantee complete security.

Users should also protect their own information by keeping passwords confidential, avoiding the sharing of verification codes, and informing Mahadev Book promptly if they suspect unauthorised access to their account.

Your Privacy and Data Protection Rights

Depending on the laws applicable to you, you may have certain rights concerning the personal information processed by Mahadev Book.

These rights may include:

• asking what personal information is being processed about you;
• requesting correction of inaccurate or outdated information;
• requesting deletion where permitted by applicable law;
• withdrawing consent where processing is based on consent;
• exercising other rights provided by applicable data-protection legislation;
• submitting a grievance regarding the handling of personal information.

These rights may have limitations under certain circumstances.

Mahadev Book may need to continue processing or retaining particular information to satisfy legal obligations, prevent fraud, protect security, resolve disputes, or establish, exercise, or defend legal claims.

For some privacy requests, identity or account ownership verification may be required before action is taken. This helps prevent unauthorised access, disclosure, or changes to personal information.

Privacy and Data Protection in India

Mahadev Book considers applicable Indian privacy and information-technology requirements when handling personal information associated with users in India.

India's Digital Personal Data Protection Act, 2023 provides a framework for digital personal-data processing. The Digital Personal Data Protection Rules, 2025 were notified by the Ministry of Electronics and Information Technology on 13 November 2025. Different provisions have different commencement timelines, meaning implementation is structured in phases rather than all requirements becoming effective simultaneously.

As of the date of this Privacy Policy, Mahadev Book distinguishes between provisions already applicable and provisions scheduled to take effect under the notified implementation framework. MeitY has also described the Rules as providing an eighteen-month phased compliance period.

Mahadev Book will continue reviewing its privacy procedures as relevant provisions become applicable and as Indian data-protection requirements evolve.

Nothing in this Privacy Policy is intended to remove, limit, or override a privacy or data-protection right that applicable law does not permit to be excluded.

Children and Age Requirements

Mahadev Book's services are designed for adults and are not intended for children.

Access to the services is subject to applicable age and eligibility requirements. Mahadev Book does not knowingly seek personal information from individuals who are not legally eligible to use the relevant services.

Parents and guardians should take reasonable precautions to prevent children from accessing gambling accounts, payment details, passwords, and related services.

If information relating to an ineligible minor is identified, appropriate steps may be taken in accordance with applicable law, including restricting access or deleting information where legally required.

If you believe that a child or another unauthorised person has accessed an account, contact the official support channel without unnecessary delay.

Third-Party Services and External Links

Mahadev Book's website and digital services may provide links or connections to external websites, applications, payment services, or other third-party platforms.

These independent services operate according to their own privacy policies, terms, and data-handling practices.

Mahadev Book does not control the privacy practices of independent third parties and is not responsible for the way an external organisation collects, uses, stores, or discloses information.

Before sharing personal information with another organisation, users should review that organisation's privacy policy and applicable terms.

The appearance of a third-party link does not by itself mean that Mahadev Book owns, operates, controls, or endorses that third party's privacy practices.

Communication and Account Information

Mahadev Book may contact users regarding account activity, transactions, verification requirements, security matters, service updates, or other operational issues.

Some of these communications are necessary to provide, maintain, or secure the services and may continue even when optional promotional messages have been restricted.

Where available and required, users may manage preferences for non-essential promotional communications using the controls provided by Mahadev Book.

Users should keep their registered mobile number, email address, and other contact information accurate so that important account and security notifications can be delivered successfully.

If you believe your contact information or account has been used without permission, notify the official support channel so the matter can be reviewed.

Changes to This Privacy Policy

Mahadev Book may revise this Privacy Policy when there are changes to its services, internal processes, technology, security practices, legal responsibilities, or data-protection requirements.

Whenever material changes are made, the revised policy will be published with a new Last Updated date.

Where applicable law requires additional notification or consent, the appropriate notice or mechanism will be provided.

Users are encouraged to check this page periodically to remain aware of how Mahadev Book handles personal information.

The Last Updated date displayed at the beginning of this policy indicates the latest published version.

Contact Mahadev Book About Privacy

If you have a privacy question, request, complaint, or concern regarding this Privacy Policy or the handling of your personal information, you can contact Mahadev Book through the official support or privacy communication channels provided through the service.

When submitting a privacy-related request, include sufficient information to help identify the relevant account or issue.

Additional information may be requested to verify your identity before personal information connected with an account is disclosed, corrected, deleted, or otherwise modified.

Mahadev Book provides 24x7 WhatsApp support for account-related assistance. Depending on the nature of a request, privacy matters may require additional verification or a separate review process.

Our aim is to handle privacy enquiries transparently and responsibly while applying the relevant rights, safeguards, and legal requirements.

Our Privacy Principles

Mahadev Book follows several core principles when handling personal information.

We aim to collect information that is relevant to clearly defined purposes, use it for legitimate business or legal reasons, apply reasonable safeguards, and retain it only for as long as necessary or legally required.

We also aim to provide clear information about data handling, explain the role of third-party service providers where relevant, and communicate the privacy rights that may apply.

Users should understand the information they provide, protect their account credentials, review the privacy policies of external services before using them, and contact Mahadev Book when they have a privacy-related concern.

This Privacy Policy represents the current approach to personal-data processing and should be considered alongside any additional notices, disclosures, or terms presented when using specific Mahadev Book services.